By accessing or using MyHomestay.ai ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our Service.

2. Description of Service

MyHomestay.ai provides cloud-based property management software for homestays, guest houses, and boutique hotels in India. Our services include:

Booking and reservation management
Guest communication tools (WhatsApp, SMS, Email)
Revenue and analytics dashboard
AI-powered dynamic pricing recommendations
GST-compliant invoicing
Payment collection and tracking

3. Account Registration

To use our Service, you must:

Be at least 18 years old
Provide accurate and complete registration information
Maintain the security of your account credentials
Notify us immediately of any unauthorized access
Be legally authorized to operate a hospitality business in India

4. User Responsibilities

As a user of MyHomestay.ai, you agree to:

Comply with all applicable Indian laws and regulations
Maintain proper licenses and permits for your property
Collect and submit guest information as required by local authorities
File accurate GST returns using data from our platform
Provide accurate property information and pricing
Respond to guest inquiries in a timely manner
Not use the Service for any illegal or unauthorized purpose

5. Subscription and Payments

5.1 Pricing

Our Service is offered as a paid annual subscription tailored to your property. Pricing details are available from our team on request. We reserve the right to modify pricing with 30 days' notice.

5.2 Onboarding

All new subscriptions include a 7-day onboarding period, during which our team configures your property, rooms, pricing, and booking website on the Service. Access to the Service requires an active paid subscription.

5.3 Payment Terms

Subscriptions are billed annually in advance
All fees are in Indian Rupees (INR) and inclusive of applicable GST
Payments can be made via UPI, bank transfer, or card
Failed payments may result in service suspension

5.4 Refunds

We offer a 7-day money-back guarantee for new subscribers. Refund requests after this period will be considered on a case-by-case basis.

6. Zero Commission Policy

MyHomestay.ai does not charge commission on bookings. Our revenue comes solely from subscription fees. You retain 100% of your booking revenue.

7. Data Ownership

Your Data: You retain ownership of all data you input into our system, including property details, booking information, and guest records.
Data Export: You can export your data at any time in standard formats.
Data Usage: We may use anonymized, aggregated data to improve our services and for industry benchmarking.

8. Intellectual Property

The Service, including its design, features, and content, is owned by MyHomestay.ai and protected by intellectual property laws. You may not copy, modify, distribute, or reverse engineer any part of our Service.

9. Third-Party Integrations

Our Service may integrate with third-party services (payment gateways, OTAs, communication providers). Your use of these integrations is subject to their respective terms of service.

10. Service Availability

We strive for 99.9% uptime but do not guarantee uninterrupted service. We may perform scheduled maintenance with advance notice. We are not liable for downtime caused by factors beyond our control.

11. Limitation of Liability

To the maximum extent permitted by law:

Our liability is limited to the amount you paid for the Service in the past 12 months
We are not liable for indirect, incidental, or consequential damages
We are not responsible for lost bookings, revenue, or business opportunities
We provide the Service "as is" without warranties of any kind

12. Indemnification

You agree to indemnify and hold harmless MyHomestay.ai from any claims, damages, or expenses arising from your use of the Service or violation of these Terms.

13. Termination

You may cancel your subscription at any time
We may suspend or terminate accounts that violate these Terms
Upon termination, you can export your data within 30 days
Provisions relating to ownership, liability, and indemnification survive termination

14. Modifications to Terms

We may update these Terms from time to time. We will notify you of significant changes via email or in-app notification. Continued use after changes constitutes acceptance of the new Terms.

15. Governing Law

These Terms are governed by the laws of India. Any disputes shall be resolved in the courts of Kolkata, West Bengal.

16. Contact Information

For questions about these Terms, please contact us:

Use our Contact Form
Address: Kolkata, West Bengal, India

17. Related Policies & Resources

Review our other policies and learn more about MyHomestay.ai:

Privacy Policy — Data collection and protection practices
Cookie Policy — How we use cookies and tracking
Frequently Asked Questions — Common questions about our platform
Pricing — Subscription plan details

Terms of Service: User Agreement

1. Acceptance of Terms